Hometown Heating and Air Conditioning
  • 06-Dec-2017 to 04-Feb-2018 (PST)
  • Operations
  • Concord, CA, USA
  • 55k
  • Salary
  • Full Time

Walnut Creek/Hometown Heating and Air Conditioning a family owned and operated company has had massive growth and become one of the fastest growing businesses in the Bay Area.

We are looking for a dedicated, Customer Service Supervior to lead and encourage our fantastic team of Customer Service Representatives and Dispatchers. This role is perfect for someone who is a natural leader and enjoys helping in the development of others.

 

Responsibilities include

 

  • Coach, train, and develop our amazing team of team of 5-6 Customer Service Representatives and Dispatchers.
  • Liaison between the call center and executive team.
  • Eager to take complete ownership and accountability for all facets of the position and its growth.
  • Spend the majority of your day working with your team monitoring calls, emails, and chats to ensure all of our clients happy and completely satisfied.
  • Motivate your team to exceed targets by using metrics for quality, customer satisfaction and performance KPI's
  • Act as the first point of escalation and troubleshooting for customer issues within the team.
  • Work closely with Service and Sales department to develop call allocation and dispatch functions.
  • Above average writing, email, phone and organization skills.
  • Strong verbal communications skills coupled with strong computer skills
  • Have a flexible schedule with the ability to cover shifts when needed

 

Preferred but not necessary

 

  • Experience in the HVAC industry or experience with any in-home services company
  • Worked with Service Titans
  • Experience with call forecasting and scheduling

 

Benefits Include:

  • Company Cell Phone
  • 100% medical, 25% dependents coverage
  • 100% dental
  • 100% vision
  • 10K life insurance
  • Long term disability
  • 401K + 4% match after one year

 

 

 

Hometown Heating and Air Conditioning
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